RJC426 | Systems Engineer Cloud -Infrastructure and Operations

AWS, Cloud formation, Automation Scripts, Virtualization, Linux, Devops

• TECHNICAL SPECIFICATION
  1. Strong knowledge of UNIX and/or Windows administration (Redhat / Ubuntu /2008 / 2012).
  2. Ability to write automation code in a common scripting language (e.g BASH /PowerShell / Python / Java).
  3. Understanding of Internet technologies (TCP stack / DNS / routing and loadbalancing, etc).
  4. Understanding of Service Management process like change management,Incident Management, on call rotations, escalations, uptime, etc.
  5. Knowledge of build and deployment mechanisms (e.g Jenkins / Bamboo / AnthillPro).
  6. Experience with server build and configuration management (e.g Puppet / Chef,GIT).
  7. Cloud Formation Scripts and/or Azure Resource Manager.

   

  ADDITIONAL KNOWLEDGE:

  1. Ensure the cloud environment is fully operational, highly available and meets ourdefined set of SLAs.Monitor and respond to incident support tickets on a daily basis.
  2. Be an escalation point for P1 & P2 issues in the cloud and Linux environment and assist with problem solving.
  3. Work with 3rd Party suppliers to ensure that processes are adhered to and leverage for current and future business requirements.
  4. Guarantee that security best-practises are taken into account throughout the build,deployment of the cloud platform and steady state thereafter.
  5. Assess new services/Features provided by cloud providers and understand whether they would be suitable for the business to adopt.
  6. Respond to, and satisfactorily resolve, any escalated customer issues or concerns.
  7. Work with the Cloud Platform Manager to identify possible service improvementsand implement these through the Change Management process.
  8. Be an escalation point for Priority 1 & 2 Major Incidents, liaising with the Incident Manager.
  9. Ensure the servers / services (e.g.RDS, AMI) are patched to latest standards in collaboration with own team and other teams (Windows, Unix).
  10. Responsibility for working with the Service Provider on routine testing of backup,resiliency, and disaster recovery scenarios specific to the cloud computing environment.
  11. Work successfully with on and off shore outsourced resources to provide the best overall working structure.

   

  12. Participate in troubleshooting, capacity planning, performance analysis, cost Analsyis and optimization activities.
  13. Demonstrable understanding of security, reliability, scalability and availability concepts.
  14. Draft, Provide input to documentation, troubleshooting playbooks, policies and procedures.